Privacy Policy
Gleam your Casa LLC Last updated: August 12, 2026
1. Who We Are
Gleam your Casa LLC ("Gleam," "we," "us," or "our") operates an online platform that connects customers with home cleaning providers, available at gleamyourcasa.com and through our mobile applications (together, the "Service").
Company: Gleam your Casa LLC Registered business address: 16 Elena Ln, Manson, WA 98831, United States Mailing address: P.O. Box 734, Kirkland, WA 98083, United States Contact: support@gleamurcasa.com
This Privacy Policy explains what information we collect, why we collect it, who we share it with, and what choices you have. It applies to three groups of people, and we say clearly throughout which practices apply to which group:
- Customers — people who book cleaning services
- Providers — cleaning professionals who accept and perform jobs through the platform
- Visitors — anyone browsing our website
2. SMS and Text Messaging
We do not sell, rent, or share mobile phone numbers with third parties for marketing purposes. Phone numbers collected for text messaging are used solely to deliver messages related to your bookings and your account, and are shared only with the messaging provider that delivers them on our behalf.
What messages we send
To customers: - Booking confirmations - Notification that a cleaner has been assigned, or that your assigned cleaner has changed - Notification that your cleaning is complete - Account and service updates related to bookings you have made
To providers: - Notification that a job has been assigned to you - Job status and schedule updates - Account status updates, including onboarding and approval notifications
How you consent
Customers provide a mobile number when creating an account or placing a booking, either online or by speaking with our dispatch staff, and consent at that point to receive service messages about their bookings. Providers provide a mobile number during signup and consent to receive job and account messages.
Consent to receive text messages is not a condition of purchasing any goods or services.
Opting out
Reply STOP to any message to stop receiving text messages. You will receive a single confirmation that you have been unsubscribed, and no further messages after that.
Reply HELP for assistance, or contact us at support@gleamurcasa.com.
If you opt out of text messages, we will still deliver the same notifications through the in-app message center, and by email where applicable, so that you do not lose access to information about your bookings.
Rates
Message and data rates may apply. Message frequency varies based on your booking activity.
3. Information We Collect
3.1 Information you give us
Customers: - Name, email address, phone number - Service address, including any access instructions you choose to provide - Booking details — service type, home size, frequency, and any notes you add - Payment card details, which are collected and stored by our payment processor and are never stored on our systems
Providers: - Name, email address, phone number, mailing address - Government-issued photo identification - Proof of insurance, where provided - Background check authorization and results - Bank or payout account details, collected and held by our payment processor - Signed platform agreement
3.2 Information collected automatically
All users: IP address, browser type and version, device type and identifiers, pages visited, time and duration of visits, and diagnostic data. We use this to operate and secure the Service.
3.3 Location information — providers only
We collect location information from providers while they are working through the app.
- Who: Providers only. We do not track customers' location.
- When: While a provider is logged into the app and working an assigned job. Location is not collected when a provider is off the clock or not logged in.
- Why: For the safety of both the provider and the customer, to confirm arrival at the correct address, to verify that a job was performed as recorded, and to support dispatch and dispute resolution.
- Who sees it: Gleam staff — dispatchers and administrators. Location history is not published to customers.
Providers are informed of this collection during signup and in the app. Providers may disable location access through their device settings; doing so may prevent them from starting or completing jobs through the app.
3.4 Photographs
Providers take photographs of completed work as a record of the service performed.
- Photos are stored internally by Gleam and used to verify work quality and resolve disputes.
- Photos are not published and are not routinely sent to customers. A customer may request the photographs from their own booking, and we will provide them.
- Providers are instructed to photograph completed work only, and not to photograph people, documents, or personal valuables.
If you are a customer and prefer that no photographs be taken in your home, contact us and we will note this on your account.
4. How We Use Information
We use the information described above to:
- Create and manage your account
- Match bookings with available providers and dispatch cleaners
- Process payments to us and payouts to providers
- Send the service messages described in Section 2
- Verify provider identity, eligibility, and background check status
- Confirm that services were performed, and investigate service issues, damage claims, or disputes
- Protect the safety of customers, providers, and their property
- Detect and prevent fraud and misuse
- Operate, maintain, secure, and improve the Service
- Comply with legal and tax obligations
We do not use your information to build advertising profiles, and we do not make automated decisions that produce legal effects about you. Decisions about provider applications are made by our staff, not by an automated system.
5. Sale and Sharing of Personal Information
We do not sell your personal information. We do not rent it. We do not share it with third parties for their own marketing purposes.
This includes mobile phone numbers, which are never shared with third parties for marketing.
We share information only with the service providers listed below, each of which processes data on our behalf under contract and is not permitted to use it for their own purposes:
| Provider | Purpose | Data involved |
|---|---|---|
| Stripe | Payment processing and provider payouts | Payment details, payout account details, name, email |
| Twilio | Delivery of text messages | Phone number, message content |
| Neon | Database hosting | Account and booking data |
| Cloudflare | Website hosting, security, and document storage | Usage data, uploaded documents |
| Fly.io | Application hosting | Account and booking data |
| Sentry | Error monitoring | Diagnostic data, limited account identifiers |
| Background check provider | Provider screening | Provider identity information and screening results |
We have not yet selected a background check provider. This policy will be updated to name that provider before any provider screening is performed.
We may also disclose information:
- Between customers and providers, as necessary to perform the service. A provider assigned to your booking receives your name, service address, access instructions, and booking notes. A customer sees the assigned provider's first name and profile information.
- When required by law, in response to a valid legal request, court order, or government demand.
- To protect people or property, where we believe in good faith that disclosure is necessary to prevent harm, fraud, or illegal activity.
- In a business transfer, if Gleam is involved in a merger, acquisition, or sale of assets. We will notify you before your information becomes subject to a different policy.
6. Analytics
We use Google Analytics to understand how the Service is used and to improve it. Google Analytics collects usage data as described in Section 3.2. You can opt out using the Google Analytics Opt-out Browser Add-on.
We do not currently run advertising or remarketing pixels. If that changes, we will update this policy before doing so.
7. How Long We Keep Information
| Information | Retention |
|---|---|
| Provider location history | 150 days |
| Job photographs | 150 days |
| Account information | For as long as your account is active |
| Booking and payment records | As required by tax and accounting law, typically 7 years |
| Background check results | As required by applicable law |
After an account is closed, we delete or de-identify information that we are not required to retain by law.
8. Your Choices and Rights
You may:
- Access and update your information through your account settings
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to records we must keep by law
- Opt out of text messages by replying STOP
- Disable location sharing through your device settings (providers)
To make a request, email support@gleamurcasa.com. We will verify your identity before responding, and will respond within 45 days.
Washington and other state residents
Depending on where you live, you may have additional rights under state privacy law, including the right to know what information we collect and to request its deletion. The rights described above are available to all users regardless of location. We do not discriminate against anyone for exercising these rights.
9. Security
We protect your information using encryption in transit, hashed password storage, access controls limiting staff access to what their role requires, and audit logging of administrative actions. Payment card details are handled entirely by our payment processor and never touch our systems.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children
The Service is not intended for anyone under 18. You must be 18 or older to create an account, book a service, or work as a provider.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at support@gleamurcasa.com and we will delete it.
11. Changes to This Policy
We may update this policy. When we do, we will post the updated version here and change the "Last updated" date. If the changes are significant, we will notify you by email or through the Service before they take effect.
12. Contact Us
Gleam your Casa LLC
Mailing address: P.O. Box 734 Kirkland, WA 98083 United States
Registered business address: 16 Elena Ln, Manson, WA 98831, United States
Email: support@gleamurcasa.com