Terms of Service

Gleam your Casa LLC Last updated: August 12, 2026

1. Who We Are and What These Terms Cover

These Terms of Service (the "Terms") are an agreement between you and Gleam your Casa LLC ("Gleam," "we," "us"), a Washington limited liability company.

Mailing address: P.O. Box 734, Kirkland, WA 98083, United States Registered business address: 16 Elena Ln, Manson, WA 98831, United States Email: support@gleamurcasa.com

These Terms govern your use of our website at gleamyourcasa.com, our mobile applications, and the cleaning services booked through them (together, the "Service").

By creating an account, placing a booking, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old to create an account or book services.

2. The Service

Gleam provides home cleaning services, booked online, by app, or through our staff. When you book a cleaning, your agreement is with Gleam: we confirm your booking, set the price, assign a vetted cleaning professional, process your payment, and stand behind the work as described in Section 8.

Cleanings are performed by independent cleaning professionals engaged through our platform ("Providers"), described in Section 3.

We currently serve selected areas in Washington State. Availability is confirmed at booking based on your service address.

3. Cleaning Professionals

Providers who perform cleanings through the Service are independent contractors, not employees of Gleam. Each Provider has agreed to a platform agreement with Gleam and has completed our vetting process before becoming eligible to accept jobs.

While Providers are independent, your booking, payment, and any service issues are handled by Gleam. You should not pay a Provider directly, and Providers may not solicit or accept off-platform payment for work booked through the Service.

4. Accounts

To book services you create an account with accurate, current information. You are responsible for activity under your account and for keeping your login credentials confidential. Tell us immediately at support@gleamurcasa.com if you believe your account has been accessed without authorization.

We may suspend or close accounts that violate these Terms, that we reasonably believe are being used fraudulently, or that are abusive toward our staff or Providers.

5. Bookings, Pricing, and Payment

Pricing. The price for your cleaning is shown before you confirm the booking. Pricing depends on the service type, home size, selected extras, and service frequency. Prices may change over time, but the price for a confirmed booking will not change except as described in this section.

Recurring service discounts. Recurring service (for example weekly or bi-weekly cleaning) is offered at a discount from our standard rate, in recognition of ongoing service. Section 7 describes what happens if recurring service is cancelled early.

On-site additions. During a cleaning, you may agree with your cleaner to add extra services (for example, inside-fridge cleaning) at the prices shown in the app at that time. Additions are confirmed by you on the cleaner's device at the price displayed, and are added to your total for that visit.

Payment. You provide a valid payment method when booking. Payment is processed by our payment processor after the service is completed, including any on-site additions you approved and any applicable fees under these Terms. You authorize us to charge your payment method for these amounts.

Taxes. Prices are exclusive of applicable taxes, which are added where required.

6. Access to Your Home

You agree to provide access to your home at the scheduled time, either by being present or by providing access instructions. Please secure pets and put away items of exceptional value or fragility before the visit.

If the cleaner cannot access your home at the scheduled time and cannot reach you within a reasonable period, the visit is treated as a late cancellation under Section 7.

7. Cancellations and Rescheduling

Rescheduling or cancelling a visit. You may reschedule or cancel any scheduled visit free of charge up to 24 hours before the scheduled start time, through your account or by contacting us.

Late cancellation fee. Cancellations made less than 24 hours before the scheduled start time, and visits where the cleaner cannot access the home as described in Section 6, are subject to a $50 late cancellation fee. This reflects the reserved time of the assigned cleaning professional that can no longer be filled.

Early cancellation of recurring service. Recurring service pricing is discounted on the expectation of ongoing service for at least four (4) months. If you cancel recurring service before completing four months, a one-time early cancellation charge equal to the price of one cleaning at your recurring rate applies. This charge — and the four-month expectation — is disclosed at checkout when you select a recurring plan. It does not apply to one-time bookings, and it does not apply if you simply change frequency (for example weekly to monthly) rather than cancelling.

Cancellations by Gleam. If we must cancel or reschedule a visit (for example, cleaner unavailability or unsafe conditions), we will tell you as soon as possible and you will not be charged for the cancelled visit. If a prepaid amount exists, it is refunded or credited.

8. Our Satisfaction Guarantee

If you are not satisfied with a cleaning, contact us within 24 hours of the completed visit and describe the issue. If the service did not meet our standards, we will provide a free re-clean of the affected areas, scheduled at a convenient time, performed by the same or a different cleaning professional at your preference.

The guarantee does not cover preferences that were not communicated before the service, pre-existing damage or conditions, or areas that were inaccessible during the visit. Where a re-clean is not practical or does not resolve the issue, we may offer a partial or full refund at our discretion.

9. Damage Claims

Our Providers are instructed to treat your home with care. If you believe property was damaged during a cleaning, report it to support@gleamurcasa.com within 48 hours of the visit with a description and photographs. We will investigate — which may include the cleaner's job records and photographs — and work with you in good faith to resolve legitimate claims.

10. Text Messages and Communications

By providing your mobile number, you agree to receive service-related text messages about your bookings — confirmations, cleaner assignment and arrival updates, and completion notices — as described in our Privacy Policy. Consent to text messages is not a condition of purchase. Reply STOP to opt out at any time or HELP for assistance. Message and data rates may apply. If you opt out, we deliver the same information through the in-app message center and email.

We do not sell or share your mobile number with third parties for marketing purposes.

11. Acceptable Use

You agree not to: use the Service for any unlawful purpose; harass, threaten, or discriminate against Providers or staff; ask a Provider to perform work outside the booked service or off the platform; interfere with the operation or security of the Service; or copy, scrape, or reverse engineer the Service.

We may decline, cancel, or refuse service where we reasonably believe these Terms are being violated or the safety of a Provider is at risk.

12. Disclaimers and Limitation of Liability

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Gleam disclaims all warranties not expressly stated in these Terms, including implied warranties of merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, Gleam's total liability for any claim arising out of or relating to the Service is limited to the greater of (a) the amounts you paid to Gleam for the booking giving rise to the claim, or (b) $100. Gleam is not liable for indirect, incidental, special, or consequential damages.

Some jurisdictions do not allow certain warranty exclusions or liability limitations; in those jurisdictions, these provisions apply to the fullest extent permitted.

Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of laws rules.

If you have a dispute, contact us first at support@gleamurcasa.com — most issues are resolved quickly and informally. Any dispute that cannot be resolved informally shall be brought in the state or federal courts located in Washington State, and you consent to their jurisdiction.

14. Changes to the Service and These Terms

We may modify the Service over time. We may also update these Terms; if a change is material, we will give at least 30 days' notice by email or through the Service before it takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. The price and terms of an already-confirmed booking are not changed by an update.

15. General

If any provision of these Terms is found unenforceable, the remainder continues in effect. Our failure to enforce a provision is not a waiver of it. These Terms and the Privacy Policy are the entire agreement between you and Gleam regarding the Service. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.

16. Contact

Gleam your Casa LLC P.O. Box 734, Kirkland, WA 98083, United States support@gleamurcasa.com